CLIENT CHARTER

Client Charter

Our commitment is:

  • Provide proper State Budget Book and Amount of script sufficient 14 days before the date of the State Legislative Assembly.
  • Submit State Government Financial Statements to State Auditor Heads before 31 May.
  • Processing Applications As follows:
  • Introduction – 5 Working Days
  • Entertainment Duty Exemption – Working 6 Days
  • Disposals / Disposals – 30 Working Days
  • Housing Loans – 6 Weeks
  • Process and issue:
  • Receipt of Treasury Receipts – 14 Working Days
  • Payment Receipt Receipt – Immediate
  • The tender offer is decided within 30 working days from the date of receipt.

Client's Charter Achievement Report 2017

Piagam pelanggan 2017